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At a Glance

Patients receive billing communications by text and email by default. To stop texts for a specific patient, disable them on the patient’s profile.

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How to Do It

  1. Open the patient’s profile.
  2. Find the Auto Send Text Message status (Active/Inactive) near the patient’s information.
  3. Open the Edit menu and choose Disable Auto Send Text Message.
The patient will no longer receive automatic text communications unless you re-enable them.

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FAQ

No. If you have an email on file and your practice has email statements enabled, the patient will still receive statements by email. Disabling texts only affects text communications.