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Overview

Most healthcare businesses reconcile their cash drawer daily so that any discrepancy between expected and actual dollars can be accounted for on each day of service. The Reconciliation tool makes this simple.
This guide covers physical cash-drawer PR reconciliation only — cash and check patient-responsibility payments, not credit card or other payment types.
To review total payments for a date or range of dates, you can also use the Revenue Analysis page or download a transaction report.

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Here’s How to Reconcile Your Cash Drawer

Open the Appointments page, click the More actions menu, and select Reconciliation. The tool has two tabs: New Run and Previous Runs.

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Start a New Run

On the New Run tab, set your filters — Facility of Service, Users (the staff who collected payments), and the date and time range. If your site tracks a separate collection facility, a Facility of Collection filter also appears. Enter your opening and closing amounts for both Cash and Check, then click Proceed to Reconcile. Insights compares the cash and check dollars in the drawer with the expected amounts:
  • Expected Amount = the opening balance plus the cash/check patient-responsibility payments collected during the period.
  • Discrepancies = the difference between your closing amount and the expected amount. A non-zero discrepancy is highlighted in red; a matching amount is highlighted in green.
Below the totals you’ll see an itemized list of the payments in the period. Click into a payment to see details such as the associated date of service, description, and recommended amount. Two toggles let you Hide credit card payments (on by default) and Hide unpaid appointments. To export the reconciliation data — for example, as an end-of-shift report to open in Excel — click Download.

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Review Previous Runs

Every completed run is saved. Switch to the Previous Runs tab to see prior reconciliations, select one, and click Inspect to reopen its results.

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FAQ

Reconciliation covers cash and check patient-responsibility payments. Credit card payments are hidden by default (you can toggle Hide credit card payments off to include them in the itemized list).
No. Each run records its own opening and closing amounts and is saved under Previous Runs, but the tool does not carry a running drawer balance forward — enter your opening and closing amounts each time you reconcile.
Use the Revenue Analysis page or download a transaction report for the day(s) you want to review.