At a Glance
This walkthrough details how to upload documentation that isn’t automatically uploaded through a rule created by your organization. To learn about how auto-sending supporting documentation works, check out this overview.Here’s How to Do It
- Only Send Supporting DocumentationOn the Claim Detail page, choose a claim that needs supporting documentation. Go to the
Actionsmenu and clickSend Documentation.
This popup will appear. Fill out the form, upload the documentation, and click Send Documentation.
- Modify and Resubmit the Entire ClaimFrom the Claim Detail page, click into a claim and then open the
Actionsmenu. Then chooseEdit Claim Form & Resubmit.
A popup form will appear with editable fields for all the claim’s information. Be sure to scroll down–it’s a long form.Update the fields as needed, then click Save & Resubmit Claim at the top of the form.
Done!