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At a Glance

The Text Blast page lets you send one-off mass texts with dynamic information tags, so each patient sees details specific to them.

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Creating a Text Blast

Click Create New Text Blast. You can start fresh, start from a template, or reuse a previous blast. Then configure:
  • Name — a descriptive name for the blast
  • Single Day or Multiple Days — with an Appointment Date (or start/end range) to target patients by appointment
  • Filter by Patients, Filter by Providers, and Filter by Appointment Insurances — leaving a filter blank includes everyone in that category
  • Message Template — the text to send
For dynamic values, enclose each variable in {brackets} with underscores for spaces — for example, Hi {patient_name}!. Messages are limited to 320 characters.

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Preview, Cost, and Translations

Click Preview Text Blast to review before sending. The preview shows how many patients will receive the blast and the projected cost ($0.01 per recipient). It also shows translations of your message: the number next to each language is how many patients will receive that translation based on their preferred language, and patients without a language preference receive English. When everything looks correct, click Confirm.

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Tracking Text Blasts

Each sent blast is logged on the main page. Click into a blast to track delivered (successful), sent (in progress), and failed texts. Hover a Failure Reason to see why a text failed (for example, a landline can’t receive texts). You can also download a report for the blast as a spreadsheet.

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What the Patient Sees

Patients see the message with their dynamic values filled in. They can text Stop to opt out of future texts and Unstop to opt back in.

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FAQ

No. Our texting features don’t accept replies to blasts.
The preview shows the projected cost at $0.01 per recipient before you confirm.
A blank filter includes everyone in that category. For example, leaving Filter by Patients blank sends the blast to all matching patients.