- Practice creates a charge for a patient in Air
- Patient views and pays the charge in the portal
How to Make a Payment
- Log in to your Patient Portal account
- Navigate to the Payments or Billing section
- View your current account balance and outstanding invoices
- Select “Make a Payment”
- Choose the charge(s) you want to pay
- Select your payment method:
- Credit/debit card
- Bank account (ACH)
- Health savings account (HSA)
- Enter your payment details
- Review the payment amount and details
- Submit your payment You’ll receive a payment confirmation and receipt via email.
Viewing Payment History
- Navigate to the Payments section
- Select “Payment History”
- View a list of all previous payments
- Download or print receipts as needed
Features not Supported in Patient Portal:
- Reviewing lab results
- Reviewing medication statuses
- Messaging with patients directly
- Seeing upcoming, or past, appointments or forms
- Enter in a waitlist for an appointment
- Approval process for appointments scheduled/rescheduled by the patient
- Initiate conversations with Providers they have an appointment coming up with