PDMP Registration

Prescription Drug Monitoring Program (PDMP) access lets your prescribers pull a patient’s controlled-substance dispensing history from the state registry. Access is granted by each state’s PDMP administrator through Bamboo Health Customer Connect, so you register on Bamboo Health’s site rather than in Air Clinical. Once the state approves your organization, Bamboo Health issues the credentials that connect the PDMP to Air Clinical.

​

Before You Start

Gather the following before you open the order form:

• Every state where your organization has facility locations. Multi-state organizations register for all of their states in a single application.
• The number of hospitals, pharmacies, provider offices, pharmacists, and qualified prescribers your organization owns — not the number you work with.
• Your organization’s corporate address and website.
• Your software vendor name: Commure Inc DBA Athelas.

​

Create a Customer Connect Account

To create your account:

1. Visit connect.bamboohealth.com.
2. Click Create an Account in the top right.
3. Follow the prompts to set your login credentials.

​

Complete the Order Form

The order form is an eight-step wizard: Profile → Organization → Vendor → Product Options → Billing → Review → Agreements → Complete. You can save your progress and return later, and required documents (such as the PMP Gateway Licensee Profile and the EULA) appear inside the workflow as you reach them.

​

Profile

Enter the contact details for the person managing this registration. Your entries here do not change your Customer Connect login information.

​

Organization

Enter your organization’s name, type, corporate address, and website. Under General Information, enter the number of hospitals, pharmacies, provider offices, pharmacists, and qualified prescribers your organization owns. Bamboo Health passes these counts to the state PDMP administrator as an estimate of how many people will use the PDMP. In Facility Locations, select every state in which your organization has facilities. Customer Connect uses this list to decide which products, pricing, and state-specific questions to show you on the next steps.

​

Vendor

Set Primary Software Vendor to Commure Inc DBA Athelas. Leave Primary Software Version blank, and answer Do you wish to integrate with multiple vendors? based on whether you use another prescribing system alongside Air Clinical.

​

Product Options

Customer Connect lists the products and pricing available for each state you selected, then asks the state-specific questions those PDMPs require — for example, whether your organization participates in a state health information exchange. Choose how many prescriber and pharmacy licenses you want in each state. Note: Product options and pricing differ by state, and access is still subject to approval on a per-state basis.

​

Billing and Review

Check the order summary before you submit. States that fund their PDMP program cover the licensing fees, so those lines show a cost of $0.00; non-funded states bill the per-prescriber fees to your practice.

​

Non-Funded States

You can purchase PDMP services for non-funded states during registration unless a custom onboarding process prohibits it. In these states, providers pay the licensing fees. Note: This list reflects funding as of 2026. Customer Connect shows the funding and products actually available for each state as you complete the order form, so treat the form as the source of truth.

​

Credential Issuance

After you submit the order form, Bamboo Health sends a PDMP query request to each state’s PDMP administrator. Your account stays pending until the state finishes its approval. Once approved — an estimated 2–4 weeks — credentials are issued to your EHR integration partner (Air Clinical) or to the designated health-entity contact for your organization. Which one receives them depends on the integration agreements already in place.

​

FAQ

How long does PDMP approval take?

Plan for 2–4 weeks from submission. Approval is handled by each state’s PDMP administrator, not by Bamboo Health or Athelas, so the timeline is outside Athelas’s control. Submit the order form as early as you can.

We operate in several states. Do we submit a separate application for each one?

No. Select every state on the Facility Locations field of the Organization step, and Customer Connect builds one application covering all of them. Each state still approves your organization separately, so states may go live at different times.

What do we enter for the software vendor?

Enter Commure Inc DBA Athelas as the Primary Software Vendor. You can leave Primary Software Version blank.

Will we be charged for PDMP access?

It depends on the state. Most states fund their PDMP program and cover the licensing fees, which show as $0.00 on the order summary. In non-funded states, providers pay the per-prescriber fee. Customer Connect shows the exact cost for each state before you submit.

Do the General Information counts include the practices we work with?

No. Enter only the hospitals, pharmacies, provider offices, pharmacists, and qualified prescribers your organization owns. Do not count organizations you refer to or partner with.

Can we save the application and finish it later?

Yes. Customer Connect saves your progress, so you can leave the order form and return to it. Nothing is sent to the state PDMP administrator until you submit.