Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 4, 2025
How (and When) to Use the Quick Purchase Function
Front Office Payments
Front Office Workflows
At a Glance
The Quick Purchase
button on the Appointments page allows you to charge anyone (for select items) on the fly. Quick Purchase
should be used for non-patient charges.
When to Use the Quick Purchase Function
Use Quick Purchase
for charges unassociated with appointments.
For example:
Standard retail items
Gift cards
When Not to Use the Quick Purchase Function
Do not use Quick Purchase
for charges associated with appointments.
For example:
Copay
Coinsurance
Deductible
Self-pay for appointment services
Adding credits
Here’s How to Use It and Find Corresponding Receipts
*This walkthrough shows how to handle non-patient purchases. If the purchase is made by a patient but unassociated with an appointment, simply select that patient instead of checking the Sell to non patient
box. Their receipt will then appear in Patient Responsibility > Patient View.
On the Appointments page, select + Quick Purchase
.

In the window that appears, select the Sell to non patient
box and fill in the customer’s information. For this example, the customer will pay in cash.

Once you Confirm
the purchase, it will show up in the Quick Customer View
on the Patient Responsibility page with all the other non-patient transactions.
In the Action column, you can Download Receipt, Print Receipt, or Refund Payment.

Done!
Table of Contents
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 4, 2025
How (and When) to Use the Quick Purchase Function
Front Office Payments
Front Office Workflows
At a Glance
The Quick Purchase
button on the Appointments page allows you to charge anyone (for select items) on the fly. Quick Purchase
should be used for non-patient charges.
When to Use the Quick Purchase Function
Use Quick Purchase
for charges unassociated with appointments.
For example:
Standard retail items
Gift cards
When Not to Use the Quick Purchase Function
Do not use Quick Purchase
for charges associated with appointments.
For example:
Copay
Coinsurance
Deductible
Self-pay for appointment services
Adding credits
Here’s How to Use It and Find Corresponding Receipts
*This walkthrough shows how to handle non-patient purchases. If the purchase is made by a patient but unassociated with an appointment, simply select that patient instead of checking the Sell to non patient
box. Their receipt will then appear in Patient Responsibility > Patient View.
On the Appointments page, select + Quick Purchase
.

In the window that appears, select the Sell to non patient
box and fill in the customer’s information. For this example, the customer will pay in cash.

Once you Confirm
the purchase, it will show up in the Quick Customer View
on the Patient Responsibility page with all the other non-patient transactions.
In the Action column, you can Download Receipt, Print Receipt, or Refund Payment.

Done!
Last updated:
Aug 4, 2025
How (and When) to Use the Quick Purchase Function
Front Office Payments
Front Office Workflows
At a Glance
The Quick Purchase
button on the Appointments page allows you to charge anyone (for select items) on the fly. Quick Purchase
should be used for non-patient charges.
When to Use the Quick Purchase Function
Use Quick Purchase
for charges unassociated with appointments.
For example:
Standard retail items
Gift cards
When Not to Use the Quick Purchase Function
Do not use Quick Purchase
for charges associated with appointments.
For example:
Copay
Coinsurance
Deductible
Self-pay for appointment services
Adding credits
Here’s How to Use It and Find Corresponding Receipts
*This walkthrough shows how to handle non-patient purchases. If the purchase is made by a patient but unassociated with an appointment, simply select that patient instead of checking the Sell to non patient
box. Their receipt will then appear in Patient Responsibility > Patient View.
On the Appointments page, select + Quick Purchase
.

In the window that appears, select the Sell to non patient
box and fill in the customer’s information. For this example, the customer will pay in cash.

Once you Confirm
the purchase, it will show up in the Quick Customer View
on the Patient Responsibility page with all the other non-patient transactions.
In the Action column, you can Download Receipt, Print Receipt, or Refund Payment.

Done!