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Front Office Workflows

Last updated:

Aug 8, 2025

Getting started with the Calendar

Calendar

Front Office Workflows

Provider Workflows

When it comes to understanding your calendar, what you’re really trying to do is get a good sense of what your day looks like in an instance’s glance, and this is exactly how it should be. The less time you need to decipher your calendar, the more time you can spend assisting patients along their healthcare journey.

Navigate to the Calendar in the left Nav Bar

You'll see this block of appointments below structured by selected Provider, which we'll review in "Filter the calendar view" section

Now we'll walk through what each component of the calendar means

Appointment Stages:

As appointments move through their different stages, the blocks will reflect the designs below. Some advantages:

  • Easier to see canceled appointments

  • Completed appointments fade from the schedule so you can focus on scheduled/confirmed appointments

Appointment Tooltip w/ Helpful Icons and Alerts:

Hover over a Calendar block to view the tooltip

Condensed + Expanded View

Tooltip Design

The tooltip shows you the most helpful information first, namely:

  • Appointment Status (”Scheduled”) - simply hover over your appointment to update status

  • Case and Appointment Type

  • Eligibility Status and Insurance

  • Authorization Status and Next Visit Scheduling

Types of Alerts
  • Eligibility

Unclear eligibility - requires a manual check

Patient is not eligible per Athelas eligibility checks

Check on right hand side indicates patient is eligible

  • Pre-Visit Payment

Pre-visit payment is due based on eligibility check or rules, can click to Charge

  • Visit Remainder

Number of visits remaining

  • Appointment Notes

Three lines on the right indicates that there are appointment notes. You can see them by hovering on the appointment tooltip

  • Insurance Based

Patient has a Medicare type insurance

Table of Contents

Search all docs

Front Office Workflows

Search all docs

Front Office Workflows

Last updated:

Aug 8, 2025

Getting started with the Calendar

Calendar

Front Office Workflows

Provider Workflows

When it comes to understanding your calendar, what you’re really trying to do is get a good sense of what your day looks like in an instance’s glance, and this is exactly how it should be. The less time you need to decipher your calendar, the more time you can spend assisting patients along their healthcare journey.

Navigate to the Calendar in the left Nav Bar

You'll see this block of appointments below structured by selected Provider, which we'll review in "Filter the calendar view" section

Now we'll walk through what each component of the calendar means

Appointment Stages:

As appointments move through their different stages, the blocks will reflect the designs below. Some advantages:

  • Easier to see canceled appointments

  • Completed appointments fade from the schedule so you can focus on scheduled/confirmed appointments

Appointment Tooltip w/ Helpful Icons and Alerts:

Hover over a Calendar block to view the tooltip

Condensed + Expanded View

Tooltip Design

The tooltip shows you the most helpful information first, namely:

  • Appointment Status (”Scheduled”) - simply hover over your appointment to update status

  • Case and Appointment Type

  • Eligibility Status and Insurance

  • Authorization Status and Next Visit Scheduling

Types of Alerts
  • Eligibility

Unclear eligibility - requires a manual check

Patient is not eligible per Athelas eligibility checks

Check on right hand side indicates patient is eligible

  • Pre-Visit Payment

Pre-visit payment is due based on eligibility check or rules, can click to Charge

  • Visit Remainder

Number of visits remaining

  • Appointment Notes

Three lines on the right indicates that there are appointment notes. You can see them by hovering on the appointment tooltip

  • Insurance Based

Patient has a Medicare type insurance

Last updated:

Aug 8, 2025

Getting started with the Calendar

Calendar

Front Office Workflows

Provider Workflows

When it comes to understanding your calendar, what you’re really trying to do is get a good sense of what your day looks like in an instance’s glance, and this is exactly how it should be. The less time you need to decipher your calendar, the more time you can spend assisting patients along their healthcare journey.

Navigate to the Calendar in the left Nav Bar

You'll see this block of appointments below structured by selected Provider, which we'll review in "Filter the calendar view" section

Now we'll walk through what each component of the calendar means

Appointment Stages:

As appointments move through their different stages, the blocks will reflect the designs below. Some advantages:

  • Easier to see canceled appointments

  • Completed appointments fade from the schedule so you can focus on scheduled/confirmed appointments

Appointment Tooltip w/ Helpful Icons and Alerts:

Hover over a Calendar block to view the tooltip

Condensed + Expanded View

Tooltip Design

The tooltip shows you the most helpful information first, namely:

  • Appointment Status (”Scheduled”) - simply hover over your appointment to update status

  • Case and Appointment Type

  • Eligibility Status and Insurance

  • Authorization Status and Next Visit Scheduling

Types of Alerts
  • Eligibility

Unclear eligibility - requires a manual check

Patient is not eligible per Athelas eligibility checks

Check on right hand side indicates patient is eligible

  • Pre-Visit Payment

Pre-visit payment is due based on eligibility check or rules, can click to Charge

  • Visit Remainder

Number of visits remaining

  • Appointment Notes

Three lines on the right indicates that there are appointment notes. You can see them by hovering on the appointment tooltip

  • Insurance Based

Patient has a Medicare type insurance