Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 8, 2025
Getting started with the Calendar
Calendar
Front Office Workflows
Provider Workflows
When it comes to understanding your calendar, what you’re really trying to do is get a good sense of what your day looks like in an instance’s glance, and this is exactly how it should be. The less time you need to decipher your calendar, the more time you can spend assisting patients along their healthcare journey.
Navigate to the Calendar in the left Nav Bar

You'll see this block of appointments below structured by selected Provider, which we'll review in "Filter the calendar view" section

Now we'll walk through what each component of the calendar means
Appointment Stages:
As appointments move through their different stages, the blocks will reflect the designs below. Some advantages:
Easier to see canceled appointments
Completed appointments fade from the schedule so you can focus on scheduled/confirmed appointments

Appointment Tooltip w/ Helpful Icons and Alerts:
Hover over a Calendar block to view the tooltip
Condensed + Expanded View

Tooltip Design
The tooltip shows you the most helpful information first, namely:
Appointment Status (”Scheduled”) - simply hover over your appointment to update status

Case and Appointment Type

Eligibility Status and Insurance

Authorization Status and Next Visit Scheduling

Types of Alerts
Eligibility

Unclear eligibility - requires a manual check

Patient is not eligible per Athelas eligibility checks

Check on right hand side indicates patient is eligible
Pre-Visit Payment

Pre-visit payment is due based on eligibility check or rules, can click to Charge
Visit Remainder

Number of visits remaining
Appointment Notes

Three lines on the right indicates that there are appointment notes. You can see them by hovering on the appointment tooltip

Insurance Based

Patient has a Medicare type insurance
Table of Contents
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 8, 2025
Getting started with the Calendar
Calendar
Front Office Workflows
Provider Workflows
When it comes to understanding your calendar, what you’re really trying to do is get a good sense of what your day looks like in an instance’s glance, and this is exactly how it should be. The less time you need to decipher your calendar, the more time you can spend assisting patients along their healthcare journey.
Navigate to the Calendar in the left Nav Bar

You'll see this block of appointments below structured by selected Provider, which we'll review in "Filter the calendar view" section

Now we'll walk through what each component of the calendar means
Appointment Stages:
As appointments move through their different stages, the blocks will reflect the designs below. Some advantages:
Easier to see canceled appointments
Completed appointments fade from the schedule so you can focus on scheduled/confirmed appointments

Appointment Tooltip w/ Helpful Icons and Alerts:
Hover over a Calendar block to view the tooltip
Condensed + Expanded View

Tooltip Design
The tooltip shows you the most helpful information first, namely:
Appointment Status (”Scheduled”) - simply hover over your appointment to update status

Case and Appointment Type

Eligibility Status and Insurance

Authorization Status and Next Visit Scheduling

Types of Alerts
Eligibility

Unclear eligibility - requires a manual check

Patient is not eligible per Athelas eligibility checks

Check on right hand side indicates patient is eligible
Pre-Visit Payment

Pre-visit payment is due based on eligibility check or rules, can click to Charge
Visit Remainder

Number of visits remaining
Appointment Notes

Three lines on the right indicates that there are appointment notes. You can see them by hovering on the appointment tooltip

Insurance Based

Patient has a Medicare type insurance
Last updated:
Aug 8, 2025
Getting started with the Calendar
Calendar
Front Office Workflows
Provider Workflows
When it comes to understanding your calendar, what you’re really trying to do is get a good sense of what your day looks like in an instance’s glance, and this is exactly how it should be. The less time you need to decipher your calendar, the more time you can spend assisting patients along their healthcare journey.
Navigate to the Calendar in the left Nav Bar

You'll see this block of appointments below structured by selected Provider, which we'll review in "Filter the calendar view" section

Now we'll walk through what each component of the calendar means
Appointment Stages:
As appointments move through their different stages, the blocks will reflect the designs below. Some advantages:
Easier to see canceled appointments
Completed appointments fade from the schedule so you can focus on scheduled/confirmed appointments

Appointment Tooltip w/ Helpful Icons and Alerts:
Hover over a Calendar block to view the tooltip
Condensed + Expanded View

Tooltip Design
The tooltip shows you the most helpful information first, namely:
Appointment Status (”Scheduled”) - simply hover over your appointment to update status

Case and Appointment Type

Eligibility Status and Insurance

Authorization Status and Next Visit Scheduling

Types of Alerts
Eligibility

Unclear eligibility - requires a manual check

Patient is not eligible per Athelas eligibility checks

Check on right hand side indicates patient is eligible
Pre-Visit Payment

Pre-visit payment is due based on eligibility check or rules, can click to Charge
Visit Remainder

Number of visits remaining
Appointment Notes

Three lines on the right indicates that there are appointment notes. You can see them by hovering on the appointment tooltip

Insurance Based

Patient has a Medicare type insurance