Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 8, 2025
Text Snippets For Your Note
Chart Notes
Provider Workflows
A quick‑insert tool for boiler‑plate phrases in chart notes
What is it?
Text Snippets adds a lightweight “/” command palette to every TextQuestion field in the chart‑note form.
Clinicians can drop pre‑saved phrases (e.g., “Shoulder: full ROM”) with a click or a single Tab—no more re‑typing the same assessment dozens of times per day.
Using snippets inside a note
Action | Result |
---|---|
Type | Palette opens under the cursor |
Continue typing | Live‑filter by label / group ( |
↑ / ↓ | Navigate results |
Enter / Tab / Click | Insert highlighted snippet |
Esc | Close palette (press twice if filtering by group) |
Backspace just after | Close palette |
Type two spaces | Quick close |
Example flow
Type
Hip /
Press ↓ to highlight “Hip: tender to palpation”
Press Tab → phrase is inserted, caret moves to the end, palette closes
Navigating the palette
Search bar
Opens automatically after
/
Filters across all labels and groups
Prefix with
group:
to filter (e.g.,/MSK:
)
Group → snippet drill‑down
Selecting a group tile shows only that group’s snippets
A chip in the header shows the active group; click “×” to clear
Keyboard cheat‑sheet
Key | Palette open | Search bar focused |
---|---|---|
| Re‑open palette | — |
↑ / ↓ | Cycle suggestions | Cycle suggestions |
Enter / Tab | Insert snippet / open group | Insert / open |
Esc | Leave group → close search → close palette | Clear group → close palette |
⌫ (Backspace) right after | — | Close palette |
Managing snippets (Admin & power users)
Navigate to Profile → Preferences → Text Snippets.
Click “Add Snippet” or edit an existing one.
Fill in:
Title (required, no
:
or double‑spaces)Group (optional, same restrictions)
Snippet text (required)
Click Save.
Drawer closes only after a successful save.
Inline validation errors appear if rules are broken.
“Other” group always displays last.
Tips & best practices
Autosize inputs: In Minimal design, single‑line snippet fields auto‑grow.
Clipboard helper: Trailing clipboard icon copies read‑only field values.
Mobile friendly: Palette respects virtual keyboards.
Accessibility: “/” icon is skipped in tab order; keyboard users rely on slash.
Troubleshooting
Symptom
Likely cause
Fix
Typing
/
does nothingFeature flag disabled
Enable
EHR_TEXT_SNIPPETS
Palette shows “No items match”
No snippets or filter too narrow
Add snippets or clear search / group
Validation error: “Title cannot contain …”
Forbidden character in title/group
Edit the field
Palette closes unexpectedly
Two spaces typed or
/
deletedRe‑type
/
FAQ’s
Does it work in multiline fields? — Yes, palette anchors under the textarea.
Can sites have different snippet sets? — Yes. Data fetch is scoped to site ID.
Is any formatting inserted? — Snippets are plain text plus a trailing space.
Table of Contents
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 8, 2025
Text Snippets For Your Note
Chart Notes
Provider Workflows
A quick‑insert tool for boiler‑plate phrases in chart notes
What is it?
Text Snippets adds a lightweight “/” command palette to every TextQuestion field in the chart‑note form.
Clinicians can drop pre‑saved phrases (e.g., “Shoulder: full ROM”) with a click or a single Tab—no more re‑typing the same assessment dozens of times per day.
Using snippets inside a note
Action | Result |
---|---|
Type | Palette opens under the cursor |
Continue typing | Live‑filter by label / group ( |
↑ / ↓ | Navigate results |
Enter / Tab / Click | Insert highlighted snippet |
Esc | Close palette (press twice if filtering by group) |
Backspace just after | Close palette |
Type two spaces | Quick close |
Example flow
Type
Hip /
Press ↓ to highlight “Hip: tender to palpation”
Press Tab → phrase is inserted, caret moves to the end, palette closes
Navigating the palette
Search bar
Opens automatically after
/
Filters across all labels and groups
Prefix with
group:
to filter (e.g.,/MSK:
)
Group → snippet drill‑down
Selecting a group tile shows only that group’s snippets
A chip in the header shows the active group; click “×” to clear
Keyboard cheat‑sheet
Key | Palette open | Search bar focused |
---|---|---|
| Re‑open palette | — |
↑ / ↓ | Cycle suggestions | Cycle suggestions |
Enter / Tab | Insert snippet / open group | Insert / open |
Esc | Leave group → close search → close palette | Clear group → close palette |
⌫ (Backspace) right after | — | Close palette |
Managing snippets (Admin & power users)
Navigate to Profile → Preferences → Text Snippets.
Click “Add Snippet” or edit an existing one.
Fill in:
Title (required, no
:
or double‑spaces)Group (optional, same restrictions)
Snippet text (required)
Click Save.
Drawer closes only after a successful save.
Inline validation errors appear if rules are broken.
“Other” group always displays last.
Tips & best practices
Autosize inputs: In Minimal design, single‑line snippet fields auto‑grow.
Clipboard helper: Trailing clipboard icon copies read‑only field values.
Mobile friendly: Palette respects virtual keyboards.
Accessibility: “/” icon is skipped in tab order; keyboard users rely on slash.
Troubleshooting
Symptom
Likely cause
Fix
Typing
/
does nothingFeature flag disabled
Enable
EHR_TEXT_SNIPPETS
Palette shows “No items match”
No snippets or filter too narrow
Add snippets or clear search / group
Validation error: “Title cannot contain …”
Forbidden character in title/group
Edit the field
Palette closes unexpectedly
Two spaces typed or
/
deletedRe‑type
/
FAQ’s
Does it work in multiline fields? — Yes, palette anchors under the textarea.
Can sites have different snippet sets? — Yes. Data fetch is scoped to site ID.
Is any formatting inserted? — Snippets are plain text plus a trailing space.
Last updated:
Aug 8, 2025
Text Snippets For Your Note
Chart Notes
Provider Workflows
A quick‑insert tool for boiler‑plate phrases in chart notes
What is it?
Text Snippets adds a lightweight “/” command palette to every TextQuestion field in the chart‑note form.
Clinicians can drop pre‑saved phrases (e.g., “Shoulder: full ROM”) with a click or a single Tab—no more re‑typing the same assessment dozens of times per day.
Using snippets inside a note
Action | Result |
---|---|
Type | Palette opens under the cursor |
Continue typing | Live‑filter by label / group ( |
↑ / ↓ | Navigate results |
Enter / Tab / Click | Insert highlighted snippet |
Esc | Close palette (press twice if filtering by group) |
Backspace just after | Close palette |
Type two spaces | Quick close |
Example flow
Type
Hip /
Press ↓ to highlight “Hip: tender to palpation”
Press Tab → phrase is inserted, caret moves to the end, palette closes
Navigating the palette
Search bar
Opens automatically after
/
Filters across all labels and groups
Prefix with
group:
to filter (e.g.,/MSK:
)
Group → snippet drill‑down
Selecting a group tile shows only that group’s snippets
A chip in the header shows the active group; click “×” to clear
Keyboard cheat‑sheet
Key | Palette open | Search bar focused |
---|---|---|
| Re‑open palette | — |
↑ / ↓ | Cycle suggestions | Cycle suggestions |
Enter / Tab | Insert snippet / open group | Insert / open |
Esc | Leave group → close search → close palette | Clear group → close palette |
⌫ (Backspace) right after | — | Close palette |
Managing snippets (Admin & power users)
Navigate to Profile → Preferences → Text Snippets.
Click “Add Snippet” or edit an existing one.
Fill in:
Title (required, no
:
or double‑spaces)Group (optional, same restrictions)
Snippet text (required)
Click Save.
Drawer closes only after a successful save.
Inline validation errors appear if rules are broken.
“Other” group always displays last.
Tips & best practices
Autosize inputs: In Minimal design, single‑line snippet fields auto‑grow.
Clipboard helper: Trailing clipboard icon copies read‑only field values.
Mobile friendly: Palette respects virtual keyboards.
Accessibility: “/” icon is skipped in tab order; keyboard users rely on slash.
Troubleshooting
Symptom
Likely cause
Fix
Typing
/
does nothingFeature flag disabled
Enable
EHR_TEXT_SNIPPETS
Palette shows “No items match”
No snippets or filter too narrow
Add snippets or clear search / group
Validation error: “Title cannot contain …”
Forbidden character in title/group
Edit the field
Palette closes unexpectedly
Two spaces typed or
/
deletedRe‑type
/
FAQ’s
Does it work in multiline fields? — Yes, palette anchors under the textarea.
Can sites have different snippet sets? — Yes. Data fetch is scoped to site ID.
Is any formatting inserted? — Snippets are plain text plus a trailing space.