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Front Office Workflows

Last updated:

Jul 31, 2025

Collections Report

Reports

Billing Workflows


Summary

The collections report provides an overview of all collected amounts—both insurance and patient payments—within a specific date range for your site.


Notes

  • Columns labeled with overall_ are already aggregated and cannot be used to sum payments.

    • For example, if there is a column labeled **overall**_amount_paid and another labeled amount_paid, use the amount_paid column for aggregation.

  • If a patient payment has a recorded payment date (entered by the user), this date will be shown instead of the system-generated payment date.

  • The report does not account for the date of service. It only tracks the date when the payment was posted in our system.

  • Insurance payments reflect what is posted in Insights and may not correspond to actual bank deposits.

  • Insurance names are based on Athelas' insurance mapping. Contact your account manager if you need to update the mapping.

  • Each insurance payment may be linked to a bank deposit through our Plaid banking integration. If you're interested in this feature, please reach out to Athelas staff.


Filters Supported

  • Facilities

  • Date Range: Date Posted

  • Patients

  • Rendering Providers

  • Payers

Table of Contents

Search all docs

Front Office Workflows

Search all docs

Front Office Workflows

Last updated:

Jul 31, 2025

Collections Report

Reports

Billing Workflows


Summary

The collections report provides an overview of all collected amounts—both insurance and patient payments—within a specific date range for your site.


Notes

  • Columns labeled with overall_ are already aggregated and cannot be used to sum payments.

    • For example, if there is a column labeled **overall**_amount_paid and another labeled amount_paid, use the amount_paid column for aggregation.

  • If a patient payment has a recorded payment date (entered by the user), this date will be shown instead of the system-generated payment date.

  • The report does not account for the date of service. It only tracks the date when the payment was posted in our system.

  • Insurance payments reflect what is posted in Insights and may not correspond to actual bank deposits.

  • Insurance names are based on Athelas' insurance mapping. Contact your account manager if you need to update the mapping.

  • Each insurance payment may be linked to a bank deposit through our Plaid banking integration. If you're interested in this feature, please reach out to Athelas staff.


Filters Supported

  • Facilities

  • Date Range: Date Posted

  • Patients

  • Rendering Providers

  • Payers

Last updated:

Jul 31, 2025

Collections Report

Reports

Billing Workflows


Summary

The collections report provides an overview of all collected amounts—both insurance and patient payments—within a specific date range for your site.


Notes

  • Columns labeled with overall_ are already aggregated and cannot be used to sum payments.

    • For example, if there is a column labeled **overall**_amount_paid and another labeled amount_paid, use the amount_paid column for aggregation.

  • If a patient payment has a recorded payment date (entered by the user), this date will be shown instead of the system-generated payment date.

  • The report does not account for the date of service. It only tracks the date when the payment was posted in our system.

  • Insurance payments reflect what is posted in Insights and may not correspond to actual bank deposits.

  • Insurance names are based on Athelas' insurance mapping. Contact your account manager if you need to update the mapping.

  • Each insurance payment may be linked to a bank deposit through our Plaid banking integration. If you're interested in this feature, please reach out to Athelas staff.


Filters Supported

  • Facilities

  • Date Range: Date Posted

  • Patients

  • Rendering Providers

  • Payers