Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 7, 2025
Navigating the Chart Note
Chart Notes
Provider Workflows
To view the chart note for a patient, you must first check in an appointment for the patient you’d like to conduct the appointment for. Navigate to Patients tab on the left navigation bar, select appointments, and select “Check in”

Alternatively, you could take action in the Appointment Details section within the Calendar in the left navigation bar.

Note: In order to check in an Appointment a Case must be present. This means that the user should add the relevant case to the Appointment so that a Chart Note can be created**.**


If there is no given case, the user will receive an error when trying to check in.
Required Fields for an Appointment :
Case
Appointment Type
Facility
Insurance

Case Set-Up:
Upon the creation of an Appointment, a case will need to be present. If a user is creating a new case the only required field is the Case Name. However, since insurance is a required field within the Appointments page, we recommend that insurance priority is set if possible.
Once Checked-in, you can open the chart note via “View Note”

Alternatively, you can navigate to the chart note via the patient’s profile:
Click on “Patients” on the left hand menu and type in the patient’s name into the search bar.

You’ll be automatically be routed to the Appointments page of the patient’s profile.



If an appointment has yet to be checked in, the status will indicate that it is scheduled with a checkmark next to it. Clicking this checkmark will check in a patient.
If an appointment is checked in, the status will indicate as such. Clicking on the box icon with an arrow sticking out of the top right corner will open up the chart note.
Table of Contents
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 7, 2025
Navigating the Chart Note
Chart Notes
Provider Workflows
To view the chart note for a patient, you must first check in an appointment for the patient you’d like to conduct the appointment for. Navigate to Patients tab on the left navigation bar, select appointments, and select “Check in”

Alternatively, you could take action in the Appointment Details section within the Calendar in the left navigation bar.

Note: In order to check in an Appointment a Case must be present. This means that the user should add the relevant case to the Appointment so that a Chart Note can be created**.**


If there is no given case, the user will receive an error when trying to check in.
Required Fields for an Appointment :
Case
Appointment Type
Facility
Insurance

Case Set-Up:
Upon the creation of an Appointment, a case will need to be present. If a user is creating a new case the only required field is the Case Name. However, since insurance is a required field within the Appointments page, we recommend that insurance priority is set if possible.
Once Checked-in, you can open the chart note via “View Note”

Alternatively, you can navigate to the chart note via the patient’s profile:
Click on “Patients” on the left hand menu and type in the patient’s name into the search bar.

You’ll be automatically be routed to the Appointments page of the patient’s profile.



If an appointment has yet to be checked in, the status will indicate that it is scheduled with a checkmark next to it. Clicking this checkmark will check in a patient.
If an appointment is checked in, the status will indicate as such. Clicking on the box icon with an arrow sticking out of the top right corner will open up the chart note.
Last updated:
Aug 7, 2025
Navigating the Chart Note
Chart Notes
Provider Workflows
To view the chart note for a patient, you must first check in an appointment for the patient you’d like to conduct the appointment for. Navigate to Patients tab on the left navigation bar, select appointments, and select “Check in”

Alternatively, you could take action in the Appointment Details section within the Calendar in the left navigation bar.

Note: In order to check in an Appointment a Case must be present. This means that the user should add the relevant case to the Appointment so that a Chart Note can be created**.**


If there is no given case, the user will receive an error when trying to check in.
Required Fields for an Appointment :
Case
Appointment Type
Facility
Insurance

Case Set-Up:
Upon the creation of an Appointment, a case will need to be present. If a user is creating a new case the only required field is the Case Name. However, since insurance is a required field within the Appointments page, we recommend that insurance priority is set if possible.
Once Checked-in, you can open the chart note via “View Note”

Alternatively, you can navigate to the chart note via the patient’s profile:
Click on “Patients” on the left hand menu and type in the patient’s name into the search bar.

You’ll be automatically be routed to the Appointments page of the patient’s profile.



If an appointment has yet to be checked in, the status will indicate that it is scheduled with a checkmark next to it. Clicking this checkmark will check in a patient.
If an appointment is checked in, the status will indicate as such. Clicking on the box icon with an arrow sticking out of the top right corner will open up the chart note.