The payment management feature allows you to view your account balance, make payments, and access billing statements.

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This video illustrates the following:

• Practice creates a charge for a patient in Air

• Patient views and pays the charge in the portal

How to Make a Payment

1. Log in to your Patient Portal account

2. Navigate to the Payments or Billing section

3. View your current account balance and outstanding invoices

4. Select "Make a Payment"

5. Choose the charge(s) you want to pay

6. Select your payment method:

   • Credit/debit card

   • Bank account (ACH)

   • Health savings account (HSA)

7. Enter your payment details

8. Review the payment amount and details

9. Submit your payment

You'll receive a payment confirmation and receipt via email.

Viewing Payment History

1. Navigate to the Payments section

2. Select "Payment History"

3. View a list of all previous payments

4. Download or print receipts as needed

Features not Supported in Patient Portal:

• Reviewing lab results

• Reviewing medication statuses

• Messaging with patients directly

• Seeing upcoming, or past, appointments or forms

• Enter in a waitlist for an appointment

• Approval process for appointments scheduled/rescheduled by the patient

• Initiate conversations with Providers they have an appointment coming up with