Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Jul 31, 2025
Building and Running Reports
Reports
Billing Workflows
At a Glance
This overview contains general information about the My Reports page in broad strokes. Administrators and Billing Managers should be able to run a report on most information available in Insights, presented in one comprehensive bundle. Then, that report can be easily downloaded as a CSV and edited in a spreadsheet at will.
Detailed information about specific reports is available by clicking the ?
icon next to each report.

Categories of Reports
Claims
These are reports related to charges, submitted claims, and details for all encounters.
Revenue
Here you will find information about patient and insurance payments, including manual entry payments like cash or check.
EHR Reports
If your practice uses Athelas EHR, those reports are available here.
Miscellaneous
Patient summary breakdown reports and upcoming patient statement reports are in this category.
Performance Management
Payroll bonus reports can be configured and downloaded here.
Features
All reports can be downloaded as bundled excel files, ****with informational ?
icon buttons providing details about each one.

Existing reports that are found across Insights are also included in this page that you can slice and dice under the same set of unified filters.

Example
Let’s say we want to run a report to find all posted insurance payments for the past two weeks.
First, click on the download icon for Posting Log
.

Set the Date Type to Date Posted
and the Start and End Dates to the past two weeks. For this example, we’ll leave the rest of the fields blank.
Then click Download
.

The reports will appear in your Downloads folder on your hard drive, or wherever you route new downloads by default.

From here, you have access to several tabs with posted payment information organized in various ways:
Insurance Payments Summary
Insurance Payments
Check Summary
Patient Payments Summary
Patient Payments

This example report, and all others available on the My Reports page, allow you to view and manipulate data as needed at both the overhead view level and the granular, individual level.
Table of Contents
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Jul 31, 2025
Building and Running Reports
Reports
Billing Workflows
At a Glance
This overview contains general information about the My Reports page in broad strokes. Administrators and Billing Managers should be able to run a report on most information available in Insights, presented in one comprehensive bundle. Then, that report can be easily downloaded as a CSV and edited in a spreadsheet at will.
Detailed information about specific reports is available by clicking the ?
icon next to each report.

Categories of Reports
Claims
These are reports related to charges, submitted claims, and details for all encounters.
Revenue
Here you will find information about patient and insurance payments, including manual entry payments like cash or check.
EHR Reports
If your practice uses Athelas EHR, those reports are available here.
Miscellaneous
Patient summary breakdown reports and upcoming patient statement reports are in this category.
Performance Management
Payroll bonus reports can be configured and downloaded here.
Features
All reports can be downloaded as bundled excel files, ****with informational ?
icon buttons providing details about each one.

Existing reports that are found across Insights are also included in this page that you can slice and dice under the same set of unified filters.

Example
Let’s say we want to run a report to find all posted insurance payments for the past two weeks.
First, click on the download icon for Posting Log
.

Set the Date Type to Date Posted
and the Start and End Dates to the past two weeks. For this example, we’ll leave the rest of the fields blank.
Then click Download
.

The reports will appear in your Downloads folder on your hard drive, or wherever you route new downloads by default.

From here, you have access to several tabs with posted payment information organized in various ways:
Insurance Payments Summary
Insurance Payments
Check Summary
Patient Payments Summary
Patient Payments

This example report, and all others available on the My Reports page, allow you to view and manipulate data as needed at both the overhead view level and the granular, individual level.
Last updated:
Jul 31, 2025
Building and Running Reports
Reports
Billing Workflows
At a Glance
This overview contains general information about the My Reports page in broad strokes. Administrators and Billing Managers should be able to run a report on most information available in Insights, presented in one comprehensive bundle. Then, that report can be easily downloaded as a CSV and edited in a spreadsheet at will.
Detailed information about specific reports is available by clicking the ?
icon next to each report.

Categories of Reports
Claims
These are reports related to charges, submitted claims, and details for all encounters.
Revenue
Here you will find information about patient and insurance payments, including manual entry payments like cash or check.
EHR Reports
If your practice uses Athelas EHR, those reports are available here.
Miscellaneous
Patient summary breakdown reports and upcoming patient statement reports are in this category.
Performance Management
Payroll bonus reports can be configured and downloaded here.
Features
All reports can be downloaded as bundled excel files, ****with informational ?
icon buttons providing details about each one.

Existing reports that are found across Insights are also included in this page that you can slice and dice under the same set of unified filters.

Example
Let’s say we want to run a report to find all posted insurance payments for the past two weeks.
First, click on the download icon for Posting Log
.

Set the Date Type to Date Posted
and the Start and End Dates to the past two weeks. For this example, we’ll leave the rest of the fields blank.
Then click Download
.

The reports will appear in your Downloads folder on your hard drive, or wherever you route new downloads by default.

From here, you have access to several tabs with posted payment information organized in various ways:
Insurance Payments Summary
Insurance Payments
Check Summary
Patient Payments Summary
Patient Payments

This example report, and all others available on the My Reports page, allow you to view and manipulate data as needed at both the overhead view level and the granular, individual level.