Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 21, 2025
Functional Outcome Measurements
Patient Communication
Front Office Workflows
Provider Workflows
Overview
This guide outlines how sites can manage functional outcome forms and how patients can fill them out. The initial rollout of forms includes:
ODI
NDI
Modified Oswestry
UEFS
LEFS
KOOS
HOOS
DASH
QuickDASH
Front Desk Workflow
Sending FOTM to Patients
To send a form to a patient, follow these steps:
Navigate to the Calendar → Click on the patient’s appointment to open the details drawer.
Next to Reminders/Forms, click Send.

Select the Functional Outcome Forms you wish to send from the list.

Choose your preferred send option (e.g., text message or email) and edit the text/email details as needed. You will be able to customize the message and subject line before you click Send.
Provider Workflow
Viewing FOTM in Chart Notes
Open the patient's chart note. Functional Outcomes will be available as a section at the top.

You will be able to view the scores here.

Click on a form/dropdown to see the values inputted by the patient.

As a provider, you will have access to change any values inputted by the patient as required.
Adding and Completing a Form During an Appointment
In Functional Outcomes section, you can click the "Add a functional outcome form" dropdown → Select the desired form template (e.g., KOOS, QuickDASH, or Berg Balance Scale).

Fill out the form with the patient, selecting the appropriate values for each question.

After all questions are answered, the system will automatically display the computed score.

Viewing FOTM History
You can view the history of a patient's functional outcome measurements over time.
In the chart note, find the specific functional outcome measurement you want to view → Click the history icon (a table-like symbol) next to the form.

A table showing the history of scores for that form will appear.

Deleting FOTM Measurements
You can delete a functional outcome measurement from a patient's chart note if needed.
Find the form you want to delete → Click the delete icon (a trash can symbol) next to the form.

In the confirmation dialog, click Delete.

The form will be removed from the patient's chart.

Patient Workflow
Opening and Completing a Survey
Patients receive a link to the survey via text or email and can complete it in a few simple steps.
The patient will receive a link to fill out the forms. They will be able to log in to start answering the questions.

Once completed, a confirmation message will display, indicating the survey has been submitted.

Table of Contents
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 21, 2025
Functional Outcome Measurements
Patient Communication
Front Office Workflows
Provider Workflows
Overview
This guide outlines how sites can manage functional outcome forms and how patients can fill them out. The initial rollout of forms includes:
ODI
NDI
Modified Oswestry
UEFS
LEFS
KOOS
HOOS
DASH
QuickDASH
Front Desk Workflow
Sending FOTM to Patients
To send a form to a patient, follow these steps:
Navigate to the Calendar → Click on the patient’s appointment to open the details drawer.
Next to Reminders/Forms, click Send.

Select the Functional Outcome Forms you wish to send from the list.

Choose your preferred send option (e.g., text message or email) and edit the text/email details as needed. You will be able to customize the message and subject line before you click Send.
Provider Workflow
Viewing FOTM in Chart Notes
Open the patient's chart note. Functional Outcomes will be available as a section at the top.

You will be able to view the scores here.

Click on a form/dropdown to see the values inputted by the patient.

As a provider, you will have access to change any values inputted by the patient as required.
Adding and Completing a Form During an Appointment
In Functional Outcomes section, you can click the "Add a functional outcome form" dropdown → Select the desired form template (e.g., KOOS, QuickDASH, or Berg Balance Scale).

Fill out the form with the patient, selecting the appropriate values for each question.

After all questions are answered, the system will automatically display the computed score.

Viewing FOTM History
You can view the history of a patient's functional outcome measurements over time.
In the chart note, find the specific functional outcome measurement you want to view → Click the history icon (a table-like symbol) next to the form.

A table showing the history of scores for that form will appear.

Deleting FOTM Measurements
You can delete a functional outcome measurement from a patient's chart note if needed.
Find the form you want to delete → Click the delete icon (a trash can symbol) next to the form.

In the confirmation dialog, click Delete.

The form will be removed from the patient's chart.

Patient Workflow
Opening and Completing a Survey
Patients receive a link to the survey via text or email and can complete it in a few simple steps.
The patient will receive a link to fill out the forms. They will be able to log in to start answering the questions.

Once completed, a confirmation message will display, indicating the survey has been submitted.

Last updated:
Aug 21, 2025
Functional Outcome Measurements
Patient Communication
Front Office Workflows
Provider Workflows
Overview
This guide outlines how sites can manage functional outcome forms and how patients can fill them out. The initial rollout of forms includes:
ODI
NDI
Modified Oswestry
UEFS
LEFS
KOOS
HOOS
DASH
QuickDASH
Front Desk Workflow
Sending FOTM to Patients
To send a form to a patient, follow these steps:
Navigate to the Calendar → Click on the patient’s appointment to open the details drawer.
Next to Reminders/Forms, click Send.

Select the Functional Outcome Forms you wish to send from the list.

Choose your preferred send option (e.g., text message or email) and edit the text/email details as needed. You will be able to customize the message and subject line before you click Send.
Provider Workflow
Viewing FOTM in Chart Notes
Open the patient's chart note. Functional Outcomes will be available as a section at the top.

You will be able to view the scores here.

Click on a form/dropdown to see the values inputted by the patient.

As a provider, you will have access to change any values inputted by the patient as required.
Adding and Completing a Form During an Appointment
In Functional Outcomes section, you can click the "Add a functional outcome form" dropdown → Select the desired form template (e.g., KOOS, QuickDASH, or Berg Balance Scale).

Fill out the form with the patient, selecting the appropriate values for each question.

After all questions are answered, the system will automatically display the computed score.

Viewing FOTM History
You can view the history of a patient's functional outcome measurements over time.
In the chart note, find the specific functional outcome measurement you want to view → Click the history icon (a table-like symbol) next to the form.

A table showing the history of scores for that form will appear.

Deleting FOTM Measurements
You can delete a functional outcome measurement from a patient's chart note if needed.
Find the form you want to delete → Click the delete icon (a trash can symbol) next to the form.

In the confirmation dialog, click Delete.

The form will be removed from the patient's chart.

Patient Workflow
Opening and Completing a Survey
Patients receive a link to the survey via text or email and can complete it in a few simple steps.
The patient will receive a link to fill out the forms. They will be able to log in to start answering the questions.

Once completed, a confirmation message will display, indicating the survey has been submitted.
