Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 8, 2025
View Patient's Appointments
Patient Profiles
Provider Workflows
The appointments tab is where you can see all upcoming and past appointments for the patient. You are also able to create new appointments here, though you are able to do so on any tab in the patient’s profile as well.

This list of appointments can be easily filtered by clicking on the Filters icon which will open up a side panel with several options.
Selecting a date, or date range on the calendar will only show appointments for the date(s) selected. Additional filters include:
Providers
Cases
Facilities
Appointment Status
You can combine different filters to find specific appointments that the patient has/ had.

In the table, you’ll be able to view the different statuses of their appointments:
Cancelled
Clicking on the eye icon will show the cancellation reason
Confirmed
The patient has confirmed their appointment via their appointment reminder text/ email
An Appointment can only be updated to Confirmed if “Confirmed” via completion of the patient’s intake form
Front office staff are unable to “Confirm” an appointment for a patient
Checked In
Clicking on the box arrow icon will open up the chart note
Scheduled
Clicking on the checkmark will check in the patient for that appointment
Completed
Clicking on the box arrow icon will open up the completed chart note

To the left of the appointment date/time are 3 icons:

Faxing Through Appointments
You can easily bulk fax and download PDFs by clicking on the checkbox at the very top of the appointments table. All of the completed appointments will have a checkbox next to them. You’ll be able to uncheck any that you don’t want to download or simply check the boxes next to the appointments you’d like to download or fax.


Faxing through Chart Note
Providers can also Fax the chart note through the Chart note itself. Navigate to the "Fax" section of the Chart note. You can “+ Create Fax”, select the Faxing Type, and input required information:

Table of Contents
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 8, 2025
View Patient's Appointments
Patient Profiles
Provider Workflows
The appointments tab is where you can see all upcoming and past appointments for the patient. You are also able to create new appointments here, though you are able to do so on any tab in the patient’s profile as well.

This list of appointments can be easily filtered by clicking on the Filters icon which will open up a side panel with several options.
Selecting a date, or date range on the calendar will only show appointments for the date(s) selected. Additional filters include:
Providers
Cases
Facilities
Appointment Status
You can combine different filters to find specific appointments that the patient has/ had.

In the table, you’ll be able to view the different statuses of their appointments:
Cancelled
Clicking on the eye icon will show the cancellation reason
Confirmed
The patient has confirmed their appointment via their appointment reminder text/ email
An Appointment can only be updated to Confirmed if “Confirmed” via completion of the patient’s intake form
Front office staff are unable to “Confirm” an appointment for a patient
Checked In
Clicking on the box arrow icon will open up the chart note
Scheduled
Clicking on the checkmark will check in the patient for that appointment
Completed
Clicking on the box arrow icon will open up the completed chart note

To the left of the appointment date/time are 3 icons:

Faxing Through Appointments
You can easily bulk fax and download PDFs by clicking on the checkbox at the very top of the appointments table. All of the completed appointments will have a checkbox next to them. You’ll be able to uncheck any that you don’t want to download or simply check the boxes next to the appointments you’d like to download or fax.


Faxing through Chart Note
Providers can also Fax the chart note through the Chart note itself. Navigate to the "Fax" section of the Chart note. You can “+ Create Fax”, select the Faxing Type, and input required information:

Last updated:
Aug 8, 2025
View Patient's Appointments
Patient Profiles
Provider Workflows
The appointments tab is where you can see all upcoming and past appointments for the patient. You are also able to create new appointments here, though you are able to do so on any tab in the patient’s profile as well.

This list of appointments can be easily filtered by clicking on the Filters icon which will open up a side panel with several options.
Selecting a date, or date range on the calendar will only show appointments for the date(s) selected. Additional filters include:
Providers
Cases
Facilities
Appointment Status
You can combine different filters to find specific appointments that the patient has/ had.

In the table, you’ll be able to view the different statuses of their appointments:
Cancelled
Clicking on the eye icon will show the cancellation reason
Confirmed
The patient has confirmed their appointment via their appointment reminder text/ email
An Appointment can only be updated to Confirmed if “Confirmed” via completion of the patient’s intake form
Front office staff are unable to “Confirm” an appointment for a patient
Checked In
Clicking on the box arrow icon will open up the chart note
Scheduled
Clicking on the checkmark will check in the patient for that appointment
Completed
Clicking on the box arrow icon will open up the completed chart note

To the left of the appointment date/time are 3 icons:

Faxing Through Appointments
You can easily bulk fax and download PDFs by clicking on the checkbox at the very top of the appointments table. All of the completed appointments will have a checkbox next to them. You’ll be able to uncheck any that you don’t want to download or simply check the boxes next to the appointments you’d like to download or fax.


Faxing through Chart Note
Providers can also Fax the chart note through the Chart note itself. Navigate to the "Fax" section of the Chart note. You can “+ Create Fax”, select the Faxing Type, and input required information:
