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Front Office Workflows

Last updated:

Aug 8, 2025

Measuring Performance

Reporting

Owners & Administrators

Sites are able to check specific important KPIs that pull from Air on the Performance Analysis tab. This tab shows high level data on clinical outcomes and practice health.

With filters for dates, facilities and providers:

With Card level filters:

Based on various performance metrics, you can calculate Bonuses for your staff

Configuration

To get started with the Payroll Bonus Report, click Configure once in the My Reports tab

Set the parameters for each category for consideration in awarding bonuses:

  • Visit Type

    • Encounter or Appointment

  • Visit Weight

    • All Equally Weighted or Custom

  • Entity Level

    • Provider or Facility

  • Qualifying Days

    • Which days will count towards a bonus

  • Benchmark Type

    • Set a benchmark number of visits per day to measure expected versus actual productivity.

      • Apply Same Benchmark for All Entities, or Set Unique Benchmark per Entity.

  • Bonus Type

    • This will determine how bonuses are calculated. For example, Bonus/Visit means that bonuses will be based on the number of visits over the benchmark.

    • Click the Bonus Type info button for more details.

Once you’ve configured everything as you like, click Complete.

Then, click the download icon, select a date range, and click Download.

Now, you can open the downloaded CSV file and view or manipulate the data.

Features In Development

  • Additional metrics: average frequency of visit, initial evaluation volume, patient responsibility collections to charges ratio, average length of stay, checked-in to scheduled appointment ratio (patient buy-in), scheduling potential, average charge per encounter

  • Additional metrics: active patients with 0/1/2/3 appointments within each week

Features Not Supported

  • NPS

  • Custom report builder

  • MIPS (Merit-based Incentive Payment System) Reporting (ETA by EOY, for ‘26 MIPS tracking)


Table of Contents

Search all docs

Front Office Workflows

Search all docs

Front Office Workflows

Last updated:

Aug 8, 2025

Measuring Performance

Reporting

Owners & Administrators

Sites are able to check specific important KPIs that pull from Air on the Performance Analysis tab. This tab shows high level data on clinical outcomes and practice health.

With filters for dates, facilities and providers:

With Card level filters:

Based on various performance metrics, you can calculate Bonuses for your staff

Configuration

To get started with the Payroll Bonus Report, click Configure once in the My Reports tab

Set the parameters for each category for consideration in awarding bonuses:

  • Visit Type

    • Encounter or Appointment

  • Visit Weight

    • All Equally Weighted or Custom

  • Entity Level

    • Provider or Facility

  • Qualifying Days

    • Which days will count towards a bonus

  • Benchmark Type

    • Set a benchmark number of visits per day to measure expected versus actual productivity.

      • Apply Same Benchmark for All Entities, or Set Unique Benchmark per Entity.

  • Bonus Type

    • This will determine how bonuses are calculated. For example, Bonus/Visit means that bonuses will be based on the number of visits over the benchmark.

    • Click the Bonus Type info button for more details.

Once you’ve configured everything as you like, click Complete.

Then, click the download icon, select a date range, and click Download.

Now, you can open the downloaded CSV file and view or manipulate the data.

Features In Development

  • Additional metrics: average frequency of visit, initial evaluation volume, patient responsibility collections to charges ratio, average length of stay, checked-in to scheduled appointment ratio (patient buy-in), scheduling potential, average charge per encounter

  • Additional metrics: active patients with 0/1/2/3 appointments within each week

Features Not Supported

  • NPS

  • Custom report builder

  • MIPS (Merit-based Incentive Payment System) Reporting (ETA by EOY, for ‘26 MIPS tracking)


Last updated:

Aug 8, 2025

Measuring Performance

Reporting

Owners & Administrators

Sites are able to check specific important KPIs that pull from Air on the Performance Analysis tab. This tab shows high level data on clinical outcomes and practice health.

With filters for dates, facilities and providers:

With Card level filters:

Based on various performance metrics, you can calculate Bonuses for your staff

Configuration

To get started with the Payroll Bonus Report, click Configure once in the My Reports tab

Set the parameters for each category for consideration in awarding bonuses:

  • Visit Type

    • Encounter or Appointment

  • Visit Weight

    • All Equally Weighted or Custom

  • Entity Level

    • Provider or Facility

  • Qualifying Days

    • Which days will count towards a bonus

  • Benchmark Type

    • Set a benchmark number of visits per day to measure expected versus actual productivity.

      • Apply Same Benchmark for All Entities, or Set Unique Benchmark per Entity.

  • Bonus Type

    • This will determine how bonuses are calculated. For example, Bonus/Visit means that bonuses will be based on the number of visits over the benchmark.

    • Click the Bonus Type info button for more details.

Once you’ve configured everything as you like, click Complete.

Then, click the download icon, select a date range, and click Download.

Now, you can open the downloaded CSV file and view or manipulate the data.

Features In Development

  • Additional metrics: average frequency of visit, initial evaluation volume, patient responsibility collections to charges ratio, average length of stay, checked-in to scheduled appointment ratio (patient buy-in), scheduling potential, average charge per encounter

  • Additional metrics: active patients with 0/1/2/3 appointments within each week

Features Not Supported

  • NPS

  • Custom report builder

  • MIPS (Merit-based Incentive Payment System) Reporting (ETA by EOY, for ‘26 MIPS tracking)