Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 8, 2025
Complete Intake Forms
Patient Communication
Front Office Workflows
This video illustrates the following:
Practice sends patient intake forms in Air
Patient fills out intake forms in the portal and views completed forms
https://www.loom.com/share/36509db42ede498496f2e1212e0bf253
Intake forms can be configured directly within Air itself. Navigate to the menu bar on the left hand side and click on the Templates section under Utilities. To create a new intake form, click on + Create New Template on the right hand corner.

When you create on the button, you’ll be routed to a new page where you’ll be able to create your custom intake form.


Components
Components are what you will be using to create your desired intake form. Drag and drop the components from the left to the right to add intake form fields. The different components available to you are:
Single Choice: Ask a question where only a single choice can be chosen as the answer. Click the + to make a new option.

Multiple Choice: Ask a question where multiple options can be chosen as the answer. Click the + to make a new option.

Yes/No Question: Ask a question where only yes or no can be chosen as the answer

Rating Question: Ask a question where a rating from 1-5 is determined as the answer

Date Question: Ask a question where only a date can be inputted as the answer

Text Box: Convey text that doesn’t require patient action

Short Answer: Ask a question where a short answer can be typed in, this is intended for short responses

Paragraph Answer: Ask a question where a paragraph answer can be typed in, this is intended for long responses

Number Answer: Ask a question where only a number can be inputted as the answer

Table Answer: Ask a question in a table format. Each line creates a new column, click the + button to create a new one

Signature Block: Create a section for the patient to sign their name, the date of signature will automatically populate.

Each component can also be marked as a required field for the patient, or deleted/duplicated. The type of component will also be indicated in the top right corner.

Intake form Finishing Touches
Once you’ve created your intake form using the components, you can then name your intake form and save it. Please ensure that you’re selecting the option Save as Patient Intake Template to save it as a patient intake form. The option to delete the form is available as well.

For simplicity, this image states all the different actions you can perform within this page:

Once a practice receives the intake form, you can attach to the patient's chart note directly here:

You can now also configure intake forms to be included in the chart note.

When checked "Include in Chart Note", the Patient Forms will appear in the Chart Note here:

Intake Features Not Supported:
Post-visit reminders and communications
Table of Contents
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Search all docs
Provider Workflows
Chart Notes
Auto-apply KX Modifier
Getting Started with Chart Notes
AI Appt. Summaries
Chart Note Clinical Types
Download Chart Notes as PDFs
Goals on the chart note
How to add Measurements
Import Previous Medical History
Navigating Flowsheets
Navigating Inbox Workflows
Navigating the Chart Note
Set up Custom Chart Note Templates
Setting up Co-signers on Your Note
Sign a Chart Note
Text Snippets For Your Note
Chart Note Features Not Supported
Chart Notes
Claim Details
Claim Details
Front Office Workflows
Appointments
The Insights Appointments Page
Adding Prior Auth and Alerting
Alternate Methods for Scheduling
How to Add a Walk-In Patient
How to Run an Eligibility Check
How to Schedule an Appointment
How to Take Payments
Sending out reminders and forms
Understanding Appointment Details
Updating Appointment Statuses
Appt. Features not supported
Appointments
Daily Operations
Daily Operations
Patient Communications
General Patient Flows Features
Text Blast Page
Insurance Intake Page
Functional Outcome Measurements
Getting Started with Patient Portal
Complete Intake Forms
Navigating Patient Workflows
Manage Patient Appointments
Manage Payments through Patient Portal
Patient Intake Automation
Update Insurance Info
View Home Exercise Programs
Patient Communications
Patient Responsibility
Charge Saved Credit Cards
Manage Credit Cards
Setting up a Payment Plan
How to Cancel PR
How to Send a Patient Payment Link
How to Push to PR
How to Record Payments
How to Refund a Payment
How to Request via Text or Email
How to Set Up Miscellaneous Line Item Charges
How to Take Payment for Families
How to Undo a Write Off
How to Write Off PR
Patient Responsibility Page
PR Overpayment Refunds and Estimated vs. Remittance PR
PR Settings
PR Timeline
Patient Responsibility
Billing Workflows
Front Office Payments
Front Office Payments
Reports
A/R Reports
Building and Running Reports
Claim Adjustments Report
Collections Report
Custom Collections Report
Detailed Charges Report
Export Claim Details
Generate a Transaction Report
Patient Balances Report
Patient Charges Report
Patient Claims One-pagers
Patient Collections Report
Patient Eligibility Report
Posting Log Report
Site Transaction Report
Site Transaction Report Summary
Submitted Claims Report
Upcoming Patient Statements Report
Reports
Owners & Administration
Last updated:
Aug 8, 2025
Complete Intake Forms
Patient Communication
Front Office Workflows
This video illustrates the following:
Practice sends patient intake forms in Air
Patient fills out intake forms in the portal and views completed forms
https://www.loom.com/share/36509db42ede498496f2e1212e0bf253
Intake forms can be configured directly within Air itself. Navigate to the menu bar on the left hand side and click on the Templates section under Utilities. To create a new intake form, click on + Create New Template on the right hand corner.

When you create on the button, you’ll be routed to a new page where you’ll be able to create your custom intake form.


Components
Components are what you will be using to create your desired intake form. Drag and drop the components from the left to the right to add intake form fields. The different components available to you are:
Single Choice: Ask a question where only a single choice can be chosen as the answer. Click the + to make a new option.

Multiple Choice: Ask a question where multiple options can be chosen as the answer. Click the + to make a new option.

Yes/No Question: Ask a question where only yes or no can be chosen as the answer

Rating Question: Ask a question where a rating from 1-5 is determined as the answer

Date Question: Ask a question where only a date can be inputted as the answer

Text Box: Convey text that doesn’t require patient action

Short Answer: Ask a question where a short answer can be typed in, this is intended for short responses

Paragraph Answer: Ask a question where a paragraph answer can be typed in, this is intended for long responses

Number Answer: Ask a question where only a number can be inputted as the answer

Table Answer: Ask a question in a table format. Each line creates a new column, click the + button to create a new one

Signature Block: Create a section for the patient to sign their name, the date of signature will automatically populate.

Each component can also be marked as a required field for the patient, or deleted/duplicated. The type of component will also be indicated in the top right corner.

Intake form Finishing Touches
Once you’ve created your intake form using the components, you can then name your intake form and save it. Please ensure that you’re selecting the option Save as Patient Intake Template to save it as a patient intake form. The option to delete the form is available as well.

For simplicity, this image states all the different actions you can perform within this page:

Once a practice receives the intake form, you can attach to the patient's chart note directly here:

You can now also configure intake forms to be included in the chart note.

When checked "Include in Chart Note", the Patient Forms will appear in the Chart Note here:

Intake Features Not Supported:
Post-visit reminders and communications
Last updated:
Aug 8, 2025
Complete Intake Forms
Patient Communication
Front Office Workflows
This video illustrates the following:
Practice sends patient intake forms in Air
Patient fills out intake forms in the portal and views completed forms
https://www.loom.com/share/36509db42ede498496f2e1212e0bf253
Intake forms can be configured directly within Air itself. Navigate to the menu bar on the left hand side and click on the Templates section under Utilities. To create a new intake form, click on + Create New Template on the right hand corner.

When you create on the button, you’ll be routed to a new page where you’ll be able to create your custom intake form.


Components
Components are what you will be using to create your desired intake form. Drag and drop the components from the left to the right to add intake form fields. The different components available to you are:
Single Choice: Ask a question where only a single choice can be chosen as the answer. Click the + to make a new option.

Multiple Choice: Ask a question where multiple options can be chosen as the answer. Click the + to make a new option.

Yes/No Question: Ask a question where only yes or no can be chosen as the answer

Rating Question: Ask a question where a rating from 1-5 is determined as the answer

Date Question: Ask a question where only a date can be inputted as the answer

Text Box: Convey text that doesn’t require patient action

Short Answer: Ask a question where a short answer can be typed in, this is intended for short responses

Paragraph Answer: Ask a question where a paragraph answer can be typed in, this is intended for long responses

Number Answer: Ask a question where only a number can be inputted as the answer

Table Answer: Ask a question in a table format. Each line creates a new column, click the + button to create a new one

Signature Block: Create a section for the patient to sign their name, the date of signature will automatically populate.

Each component can also be marked as a required field for the patient, or deleted/duplicated. The type of component will also be indicated in the top right corner.

Intake form Finishing Touches
Once you’ve created your intake form using the components, you can then name your intake form and save it. Please ensure that you’re selecting the option Save as Patient Intake Template to save it as a patient intake form. The option to delete the form is available as well.

For simplicity, this image states all the different actions you can perform within this page:

Once a practice receives the intake form, you can attach to the patient's chart note directly here:

You can now also configure intake forms to be included in the chart note.

When checked "Include in Chart Note", the Patient Forms will appear in the Chart Note here:

Intake Features Not Supported:
Post-visit reminders and communications