> ## Documentation Index
> Fetch the complete documentation index at: https://docs.athelas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send One-off Paper Statements

> Mail a single paper statement to a patient and update their statement mailing address.

#### At a Glance

Patients receive statements by text and email by default, but some prefer paper. Here's how to mail a one-off paper statement.

<Warning>
  Mailing a paper statement carries a per-statement cost to your practice. Your Athelas team can confirm your current rate.
</Warning>

#### How to Do It

1. Open the patient's profile and, on the **Charges** tab, click **Pay Balance**. (Disabled if the patient has no balance.)
2. Choose **Request via Paper Statement**.
3. Click **Confirm**. The statement is generated and mailed within 24 hours, and typically arrives in 3–5 business days.

#### Alternate Address

You can set a statement mailing address in Insights without changing the patient's EHR record. Open the patient's profile, click **Edit**, and fill in the **Statement Mailing Address** (basic identifying info like name or home address is still edited in your EHR).

### FAQ

<Accordion title="Can I see what's on the paper statement?">
  Yes. Click **Download Patient Mail Statement** at the top of the patient's profile to preview the mailed statement.
</Accordion>

<Accordion title="When should I send paper instead of digital?">
  Paper costs more per statement than text or email, so reserve it for patients who don't respond to digital statements.
</Accordion>


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