> ## Documentation Index
> Fetch the complete documentation index at: https://docs.athelas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Spread PR Statement Emails

> Distribute statement emails and texts evenly across weekdays to avoid a flood of patient calls.

### At a Glance

When every patient with outstanding PR is contacted on the same day, your front desk can be buried in calls. Spreading statement communications evenly across the week keeps the volume manageable.

### How to Do It

On the [Patient Statements](/insights_front_desk/patient_statements/manage_patient_statements) page, open the **Electronic** tab's **Settings**. You can check **Use Recommended Settings**, or configure the controls yourself:

* **Auto Reminder Frequency** — how often a batch runs (e.g., every 7 or 14 days). We recommend contacting a patient no more than once every 14 days.
* **Contact X% of patients per batch** — the share of eligible patients contacted each batch.
* **Break batches into daily sends** — turn this **on** and select the weekdays (**Mon–Fri**) to spread the batch evenly across those days.
* **Sort By** — **Time Since Contacted Decreasing** (default; prioritizes patients contacted least recently) or **Balance Decreasing** (prioritizes the largest balances).

For example, a batch of 100 patients set to contact 50% across five weekdays sends about 10 patients per day.

Click **Preview** to check the result, then **Save Setting**.

### FAQ

<Accordion title="What are the recommended settings?">
  Contacting \~50% of patients with outstanding PR, spread evenly across weekdays, no more than once every 14 days. Check **Use Recommended Settings** to apply this automatically.
</Accordion>

<Accordion title="Daily frequency isn't working — why?">
  A **Daily** frequency requires all weekdays to be enabled under **Break batches into daily sends**. Enable every weekday, or choose a different frequency.
</Accordion>