> ## Documentation Index
> Fetch the complete documentation index at: https://docs.athelas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Write Off PR

> Write off patient responsibility your practice won't collect, and undo a write-off if needed.

**Write-off vs. cancellation.** Writing off PR is distinct from cancelling it:

* **Write Off PR** — your practice decides that, while PR may technically be due, you won't collect it (for example, bad debt not worth pursuing). All PR can be written off.
* **Cancel PR** — your practice decides the PR is incorrect and should never have existed, so you erase it. Some PR types can't be cancelled. See [How to Cancel PR](/insights_front_desk/patient_responsibility/how_to_cancel_pr).

#### How to Write Off PR

1. Open the patient's profile and, on the **Charges** tab, click **View Details** on the charge.
2. Click **Write Off**.
3. In the write-off window, enter the portion of PR to write off — as much or as little as you like.
4. **Document the reason** — choose a standardized reason from the dropdown or enter a custom one.
5. Click **Confirm**.

The written-off PR appears in the charges view, and the patient's outstanding balance updates across Insights.

#### Undoing a Write-Off

Write-offs are fully reversible.

* **If the write-off is still open in front of you:** click **Write Off** again to reopen the controls, then click the red **Remove Write Off** button.
* **Starting from scratch:** open the patient's profile, find the written-off charge on the **Charges** (or **Transaction History**) tab, click **View Details**, then click **Write Off**. In the window, enter the amount to reverse and a reason, then click **Remove Write Off**.

The PR returns to its original state and the patient's outstanding balance updates across Insights.

#### Troubleshooting

If the **Write Off** button is disabled, hover over it for a tooltip explaining why. Most often the PR has already been paid — you'll need to [refund the payment](/insights_front_desk/patient_responsibility/how_to_refund_a_payment) before writing it off.

#### Other Resources

To write off a balance with the Posting Tool, see [Remittances](/insights_biller/general_billing/remittances) and [How to Use the Posting Tool Page](/insights_front_desk/posting/how_to_use_the_posting_tool_page).

### FAQ

<Accordion title="Can I reverse a write-off?">
  Yes — all write-offs are reversible. Reopen the charge's write-off controls and click **Remove Write Off**, entering the amount to reverse and a reason.
</Accordion>

<Accordion title="Why is the Write Off button disabled?">
  Usually because the PR has already been paid. Refund the payment first, then write off the balance. Hover the disabled button for the exact reason.
</Accordion>