> ## Documentation Index
> Fetch the complete documentation index at: https://docs.athelas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Cancel PR

> Cancel patient responsibility that should never have existed, and understand which PR is cancelable.

#### What PR Is Cancelable?

Cancelling PR removes it entirely, as if it never existed — so some PR can be cancelled and some can't.

**Cancelable** — PR created by your team, or not derived from a remittance:

* **Self-Pay PR** created when your team collects self-pay payments
* **Custom charges** your team created in Insights
* **Placeholder PR** created when you collect up-front copay, coinsurance, or deductible (this can be cancelled, but is replaced once a remittance arrives)

**Non-cancelable** — once a remittance arrives, the PR derived from it can no longer be cancelled. You can still:

* **[Write Off PR](/insights_front_desk/patient_responsibility/how_to_write_off_pr)** — reduce the amount due (the PR is still due, but you accept some/all won't be paid)
* **Upload a new remittance** — if the remit data is wrong, upload a new EOB/remittance and the PR updates overnight

#### How to Cancel PR

1. Open the patient's profile and, on the **Charges** tab, click **View Details** on the charge.
2. Click **Cancel PR**.
3. In the window, select any or all parts of the PR to cancel, then click **Confirm**.

The cancelled PR no longer appears in the charges list.

#### Troubleshooting

If the **Cancel PR** button is disabled but you expect the PR to be cancelable, hover over it for a tooltip. Most often the PR has already been paid — [refund the payment](/insights_front_desk/patient_responsibility/how_to_refund_a_payment) first.

### FAQ

<Accordion title="What's the difference between cancelling and writing off PR?">
  Cancelling erases PR that should never have existed; writing off keeps the PR on record but accepts it won't be collected. Remittance-derived PR can't be cancelled — write it off instead.
</Accordion>