> ## Documentation Index
> Fetch the complete documentation index at: https://docs.athelas.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Reconcile Your Cash Drawer

> Reconcile end-of-shift cash and check patient-responsibility payments against expected amounts from the Appointments page.

### Overview

Most healthcare businesses reconcile their cash drawer daily so that any discrepancy between expected and actual dollars can be accounted for on each day of service. The **Reconciliation** tool makes this simple.

<Note>
  This guide covers **physical cash-drawer PR reconciliation only** — cash and check patient-responsibility payments, not credit card or other payment types.
</Note>

To review total payments for a date or range of dates, you can also use the [Revenue Analysis page](/insights_biller/analytics/the_revenue_analysis_page) or download a [transaction report](/insights_biller/reports/generate_a_transaction_report).

### Here's How to Reconcile Your Cash Drawer

Open the [Appointments](https://insights.athelas.com/appointments) page, click the **More actions** menu, and select **Reconciliation**.

The tool has two tabs: **New Run** and **Previous Runs**.

#### Start a New Run

On the **New Run** tab, set your filters — **Facility of Service**, **Users** (the staff who collected payments), and the **date and time range**. If your site tracks a separate collection facility, a **Facility of Collection** filter also appears.

Enter your **opening** and **closing** amounts for both **Cash** and **Check**, then click **Proceed to Reconcile**.

Insights compares the cash and check dollars in the drawer with the expected amounts:

* **Expected Amount** = the opening balance plus the cash/check patient-responsibility payments collected during the period.
* **Discrepancies** = the difference between your closing amount and the expected amount. A non-zero discrepancy is highlighted in red; a matching amount is highlighted in green.

Below the totals you'll see an itemized list of the payments in the period. Click into a payment to see details such as the associated date of service, description, and recommended amount. Two toggles let you **Hide credit card payments** (on by default) and **Hide unpaid appointments**.

To export the reconciliation data — for example, as an end-of-shift report to open in Excel — click **Download**.

#### Review Previous Runs

Every completed run is saved. Switch to the **Previous Runs** tab to see prior reconciliations, select one, and click **Inspect** to reopen its results.

### FAQ

<Accordion title="Which payments are included in reconciliation?">
  Reconciliation covers **cash and check** patient-responsibility payments. Credit card payments are hidden by default (you can toggle **Hide credit card payments** off to include them in the itemized list).
</Accordion>

<Accordion title="Does Insights remember my closing balance for the next day?">
  No. Each run records its own opening and closing amounts and is saved under **Previous Runs**, but the tool does not carry a running drawer balance forward — enter your opening and closing amounts each time you reconcile.
</Accordion>

<Accordion title="Where can I see totals across a longer period?">
  Use the [Revenue Analysis page](/insights_biller/analytics/the_revenue_analysis_page) or download a [transaction report](/insights_biller/reports/generate_a_transaction_report) for the day(s) you want to review.
</Accordion>